Shipping policy
Last Updated: 24 September 2026
At Optivoura, we aim to make your shopping experience as smooth and reliable as possible. This Shipping Policy explains how orders are processed, shipped and delivered.
For any questions regarding your order, please contact us at support@optivoura.com.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
During busy periods, product launches, sales or promotional events, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.
Shipping Times
Estimated delivery times begin after your order has been processed and dispatched.
Typical estimated delivery times are:
- Australia: approximately 5–12 business days
- New Zealand: approximately 7–15 business days
- United States: approximately 7–15 business days
- United Kingdom: approximately 7–15 business days
- Other International Destinations: approximately 7–20 business days
These timeframes are estimates only and are not guaranteed.
Delivery times may vary depending on your location, the shipping carrier, customs processing, weather conditions, peak periods or other circumstances outside our reasonable control.
Tracking Information
Where tracking is available, you will receive a tracking number by email once your order has been dispatched.
Please allow some time for the tracking information to become active after receiving your dispatch confirmation.
If your tracking information has not updated for an extended period, please contact us at support@optivoura.com and we will assist where possible.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.
From time to time, Optivoura may offer free shipping or promotional shipping rates.
Any applicable conditions for these offers will be displayed at checkout or as part of the relevant promotion.
Incorrect Shipping Information
Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate.
If you notice an error in your shipping address, please contact us at support@optivoura.com as soon as possible.
We will make reasonable efforts to update your details before the order is dispatched, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
Optivoura is not responsible for delivery delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Additional shipping charges may apply if an order needs to be resent due to an incorrect address.
Delayed Orders
Although most orders arrive within the estimated delivery timeframe, delays can occasionally occur.
Possible causes include:
- Carrier delays
- Customs processing
- Severe weather
- Public holidays
- High-volume shopping periods
- Remote delivery locations
- Incorrect delivery information
- Events outside the reasonable control of Optivoura
If your order appears significantly delayed, please contact support@optivoura.com with your order number.
We will review the tracking information and assist you with the next appropriate steps.
Lost Packages
If tracking indicates that your package may be lost in transit, please contact us.
We may work with the shipping carrier to investigate the shipment before determining the appropriate resolution.
If an order is confirmed as lost in transit, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.
Packages Marked as Delivered
If your tracking information states that your order has been delivered but you cannot locate it, we recommend:
- Checking around your property or designated safe location
- Checking with other members of your household
- Checking with neighbours where appropriate
- Contacting the shipping carrier directly
- Allowing a short period for delayed delivery scans where appropriate
If you are still unable to locate your order, contact us at support@optivoura.com.
We will review the available tracking information and assist where possible.
Damaged Orders
If your order arrives damaged, please contact us at support@optivoura.com as soon as possible after delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs or videos of the damaged product
- Photographs of the outer packaging where applicable
We will assess the issue and arrange an appropriate solution in accordance with our Refund & Returns Policy and applicable consumer law.
Split Shipments
In some cases, products from the same order may be shipped separately.
This may occur where items are fulfilled from different locations or warehouses.
If your order is sent in multiple shipments, you may receive separate tracking numbers and your items may arrive at different times.
You will not be charged additional shipping fees unless this was clearly stated at checkout.
International Orders
International customers may be responsible for customs duties, import taxes, processing fees or other charges imposed by the destination country.
These charges are determined by local authorities and are generally outside Optivoura's control.
Unless otherwise stated at checkout, any customs duties or import charges are the responsibility of the customer.
Customs processing may also cause additional delivery delays.
Refused or Unclaimed Deliveries
If an order is returned to us because it was refused, unclaimed or could not be delivered due to information provided by the customer, additional shipping charges may apply if the order needs to be resent.
Where a refund is requested, original shipping fees and applicable return-to-sender costs may be deducted where permitted by law.
Order Changes and Cancellations
If you need to change or cancel your order, please contact support@optivoura.com as soon as possible.
We process orders quickly, so we cannot guarantee that an order can be changed or cancelled after it has entered processing.
Once an order has been dispatched, it cannot normally be cancelled and may instead need to be handled under our Refund & Returns Policy.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other applicable consumer protection legislation.
Where a delivery issue results in goods failing to meet applicable consumer guarantees, you may be entitled to remedies provided by law.
Contact Us
If you have any questions regarding shipping, delivery or your order, please contact our customer support team.
Email: support@optivoura.com
Website: www.optivoura.com
Please include your full name and order number so we can assist you as efficiently as possible.